View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0007781 | module PayPal Checkout | module PayPal checkout - sub | public | 2025-03-26 15:01 | 2025-07-10 15:11 |
| Reporter | Spritje | Assigned To | |||
| Priority | normal | Severity | feature | Reproducibility | have not tried |
| Status | resolved | Resolution | won't fix | ||
| Product Version | 2.5.2 / 3.4.0 | ||||
| Summary | 0007781: Suggested improvement PayPal Express option - back to order step 3 or 4 | ||||
| Description | Many of our customers use PayPal Express. (From the shopping cart) When checking out with PPC Express, the module jumps directly to order step 4. However, many customers now overlook the selection of the shipping method, as this is already in order step 3. We therefore get a lot of customer emails saying “where can I change the shipping method”. It's a bit annoying to process these emails. Suggestion: In the next module update, could you add the option to choose whether the checkout ends with AP Express in order step 3 or 4? (I would opt for step 3 in any case) It is indeed the case that many customers change the shipping method. (We offer GLS and DHL) Many customers then switch from GLS to DHL. | ||||
| Additional Information | - es - Feature Request also 0007759 | ||||
| Tags | No tags attached. | ||||
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Thanks for the feedback. We will discuss this in our next regular meeting! |
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The express payment method is designed to help customers complete the checkout process as quickly as possible. Therefore, many assumptions are made (including the selection of the shipping method). From the final page, the customer can change the entire order (more items, different address, different shipping method). So, this is fine for customers who want to be quick. For customers who want to know exactly what's going on, they can use the regular checkout and still pay with PayPalStandard at the end. |
