View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0007518 | OXID eShop (all versions) | 1.03. Basket, checkout process | public | 2023-08-18 13:42 | 2024-08-14 10:50 |
| Reporter | Steven | Assigned To | |||
| Priority | normal | Severity | minor | Reproducibility | always |
| Status | closed | Resolution | no change required | ||
| Product Version | 7.0.0 | ||||
| Summary | 0007518: Discounts in baskets are not updated after page refresh | ||||
| Description | The price of a product which is in the basket does not get updated if a discount is activated or deactivated. As soon as you enter further steps of the checkout, the price gets updated but without any information. This is really confusing for the customer. | ||||
| Steps To Reproduce | - Create any discount. - Put a product into the basket. - You see the discounted price. - Now deactivate the discount and refresh the page. - The price in the basket stays the same (discounted price). - Now you can increase the quantity of the product. - The basket gets updated together with the price, which is now correct (original price, no discount). - Now activate the discount and refresh the page. - The price in the basket stays the same (original price, no discount). - Now continue the checkout. - At some point, the price gets updated. | ||||
| Additional Information | The issue may happen not that often but if it happens that a customers puts a discounted product into the basket and gets a higher price during checkout, this could lead to a long discussion with the shop owner. The issue was also reproduced in shop 6.5 with Flow and Wave theme. So it's not connected to 7.0 or Apex. | ||||
| Tags | No tags attached. | ||||
| Theme | All | ||||
| Browser | Not defined | ||||
| PHP Version | Not defined | ||||
| Database Version | Not defined | ||||
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This is intentional, and legally correct behaviour. It would be nice for the customer to tell him that the price changed, but that the price does not change just by deactivating the discount, is correct (and BTW one of the main reasons oxbasketitems are copies of articles and not just a reference). It also is not a problem if the price then changes by updating the amount, because in that moment the customer is aware that he changes something and will see the update and can also check it before he checks out. While just changing the price without any action ob behalf of the customer is "surprising" by a legal perspective and thus not legal. |
