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IDProjectCategoryView StatusLast Update
0006395OXID eShop (all versions)1.05. Userspublic2022-02-02 09:05
Reportervschmi Assigned To 
Status resolvedResolutionfixed 
Product Version4.9.8 / 5.2.8 
Fixed in Version6.0.0 
Summary0006395: Gender dropdown only supports "Mr" and "Mrs"

the salutation dropdown box in the registration form as well as the salutation options in the backend only support "Mr" and "Mrs". Whilst it is a common assumption that there are only two genders (so-called binary genders), more than those actually exist (called non-binary spectrum). Facebook, for example, has the option to specify a custom gender.

I understand that it is hard to include all genders in a list, so I propose to include a third option so I propose to include "None" as a third option in the dropdown. Selecting this additional option could skip the salutation - or use a generic, gender-neutral one if desired.

For our shop we aim to allow non-binary people to become customers without forcing them to choose a wrong gender when ordering our products. This reduces the percieved friction which has led to loosing a customer in the past.
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2016-05-23 09:27

administrator   ~0011599

Last edited: 2016-05-23 09:28


this is not a bug, but rather a feature request. So I will change the severity to feature and priority to minor as this demand can be easily realized by adapting two files without adding PHP code.

To have more salutations just add them to the languages (lang.php) files (use Mr and MRS as example) and also add them to the template salutation.tpl (application/views/azure/tpl/form/fieldset/salutation.tpl), too.
The salutation field in the oxuser is type varchar with a length of 128. So there is enough space for longer words.


2022-02-01 17:15

administrator   ~0013690

Actually we tested that and it is NOT mandatory to fill Mr. or Mrs.
Also the emails we tested do not use a salutation in this case or throw errors. From these rough tests I would says the standard shop already handles this fine.#
We could change the text in the dropdown to make this more clear (like "please select a salutation if applicable) of course.
@QA: Could you please test if all standard shop procedures work correctly without the salutation (Esp. Mails and other messages, incl. My account)?


2022-02-02 09:05

administrator   ~0013707

To our knowledge the eShop does not require filling the salutation anymore. It depends more on the connected systems and your custom e-mail templates if this is a problem for you.
All default mails do not use salutations anymore and use gender-neutral language.

I would suggest the following:
- if you find a place where the default shop does NOT work properly without a given salutation, please open a specific bug ticket
- if you want a separate selection instead of just not requiring the salutation (above what the law requires), please make a custom extension
- alternatively you could also replace or extend the "please select a salutation" translation string by something you think is more appropriate and less offensive

Hint: Also Facebook does to my knowledge not have that many different salutations. They have genders. That is a different (although related) thing. You don't write something to your customers like "Hello non-binary Sven Brunk". The shop just writes "Hello Sven Brunk". No "Mr." nor "Mrs." and for sure not "Hello Transgender Person Sven Brunk". I guess that would be even more sexist.