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IDProjectCategoryView StatusLast Update
0006031OXID eShop (all versions)3.1. Design, GUI, UXpublic2015-12-01 10:18
ReporterDaniel.Wolf 
PrioritynormalSeverityminorReproducibilityalways
Status acknowledgedResolutionopen 
Product Version4.8.9 / 5.1.9 
Target VersionFixed in Version 
Summary0006031: Contact form: it's not clear for users that contact form has been sent
DescriptionWe are getting several requests of customers, who think the contact form is not working. As a result, the send the form multiple times (5-10 mails) or they send a separate mail an report their problem. We tracked it down to these UX issues:

1. styling of success message doesn't attract any attention (see attached file)
2. contact form doesn't get cleaned after successfull submit (see attached file)
TagsNo tags attached.
ThemeAzure
BrowserAll
PHP VersionNot defined
MySQL VersionNot defined

Activities

Daniel.Wolf

2015-01-23 11:06

reporter  

FibreFoX

2015-01-23 12:16

reporter   ~0010632

Our solution is to NOT show the form again, a simple if-else is sufficient (for our use-case).

Daniel.Wolf

2015-01-23 18:01

reporter   ~0010635

Thanks for that advice. Nevertheless, this could be changed directly in the template.