View Issue Details

IDProjectCategoryView StatusLast Update
0004787OXID eShop (all versions)2. ----- eShop backend (admin) -----public2012-12-11 15:53
ReporterUdo 
PrioritynormalSeverityminorReproducibilityalways
Status closedResolutionno change required 
PlatformOSDebianOS VersionSqueeze14
Product Version4.7.1 / 5.0.1 revision 52468 
Target VersionFixed in Version 
Summary0004787: Admin session cloesed
DescriptionThe admin session gets cloesed when doing some action in admin area. This happens after opening a second tab with shop frontend. As long as you stay in admin area only it works fine for some time.

We are five developers with 5 differnt clones and databases. Everyone has the same problem since we upgraded from EE4.6 to EE5.0. So I guess it may be a problem with some of the server settings. I´ll add our php.ini under "Additional Information".
Steps To ReproduceDelete all Cookies
Delete all sess* Files
Log into admin area
Open new Tab with shop frontend
Do any action in admin area (for example de/active a module)

Session is closed and admin area login form is displayed
Additional InformationPHP Version 5.3.3-7+squeeze14

System Linux oxid 3.2.0-4-amd64 #1 SMP Debian 3.2.32-1 x86_64
Build Date Aug 6 2012 14:14:17
Server API CGI/FastCGI
Virtual Directory Support disabled
Configuration File (php.ini) Path /etc/php5/cgi
Loaded Configuration File /home/www/udo.vkf/conf/php.ini
Scan this dir for additional .ini files /etc/php5/cgi/conf.d
Additional .ini files parsed /etc/php5/cgi/conf.d/10-pdo.ini, /etc/php5/cgi/conf.d/20-curl.ini, /etc/php5/cgi/conf.d/20-gd.ini, /etc/php5/cgi/conf.d/20-mcrypt.ini, /etc/php5/cgi/conf.d/20-mysql.ini, /etc/php5/cgi/conf.d/20-mysqli.ini, /etc/php5/cgi/conf.d/20-pdo_mysql.ini, /etc/php5/cgi/conf.d/20-xsl.ini, /etc/php5/cgi/conf.d/ZendGuardLoader.ini, /etc/php5/cgi/conf.d/oci8.ini, /etc/php5/cgi/conf.d/suhosin.ini, /etc/php5/cgi/conf.d/xdebug.ini
PHP API 20090626
PHP Extension 20090626
Zend Extension 220090626
Zend Extension Build API220090626,NTS
PHP Extension Build API20090626,NTS
Debug Build no
Thread Safety disabled
Zend Memory Manager enabled
Zend Multibyte Support disabled
IPv6 Support enabled
Registered PHP Streams https, ftps, compress.zlib, compress.bzip2, php, file, glob, data, http, ftp, phar, zip
Registered Stream Socket Transports tcp, udp, unix, udg, ssl, sslv3, sslv2, tls
Registered Stream Filters zlib.*, bzip2.*, convert.iconv.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, dechunk, mcrypt.*, mdecrypt.*

Suhosin logo This server is protected with the Suhosin Patch 0.9.9.1
Copyright (c) 2006-2007 Hardened-PHP Project Copyright (c) 2007-2009 SektionEins GmbH

Zend logo This program makes use of the Zend Scripting Language Engine:
Zend Engine v2.3.0, Copyright (c) 1998-2010 Zend Technologies
    with Zend Guard Loader v3.3, Copyright (c) 1998-2010, by Zend Technologies
    with Xdebug v2.1.0, Copyright (c) 2002-2010, by Derick Rethans
    with Suhosin v0.9.32.1, Copyright (c) 2007-2010, by SektionEins GmbH

PHP Credits
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BCMath support enabled

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PHP Version 5.3.3-7+squeeze14

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Regex Library Bundled library enabled

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json support enabled
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openssl
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Revision $Revision: 300764 $

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Version $Revision: 300393 $

session
Session Support enabled
Registered save handlers files user
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soap
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Soap Server enabled

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suhosin.post.max_value_length 1000000 1000000
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sysvmsg support enabled
Revision $Revision: 293036 $

tokenizer
Tokenizer Support enabled

wddx
WDDX Support enabled
WDDX Session Serializer enabled

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xdebug support enabled
Version 2.1.0

Supported protocols Revision
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xdebug.dump.SESSION no value no value
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xdebug.file_link_format no value no value
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xdebug.manual_url http://www.php.net http://www.php.net
xdebug.max_nesting_level 100 100
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xdebug.profiler_append Off Off
xdebug.profiler_enable Off Off
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xdebug.profiler_output_dir /tmp /tmp
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xdebug.remote_connect_back Off Off
xdebug.remote_cookie_expire_time 3600 3600
xdebug.remote_enable Off Off
xdebug.remote_handler dbgp dbgp
xdebug.remote_host localhost localhost
xdebug.remote_log no value no value
xdebug.remote_mode req req
xdebug.remote_port 9000 9000
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xdebug.show_exception_trace Off Off
xdebug.show_local_vars Off Off
xdebug.show_mem_delta Off Off
xdebug.trace_format 0 0
xdebug.trace_options 0 0
xdebug.trace_output_dir /tmp /tmp
xdebug.trace_output_name trace.%c trace.%c
xdebug.var_display_max_children 128 128
xdebug.var_display_max_data 512 512
xdebug.var_display_max_depth 3 3

xml
XML Support active
XML Namespace Support active
libxml2 Version 2.7.8

xmlreader
XMLReader enabled

xmlwriter
XMLWriter enabled

xsl
XSL enabled
libxslt Version 1.1.26
libxslt compiled against libxml Version 2.8.0
EXSLT enabled
libexslt Version 1.1.26

Zend Guard Loader
Zend Guard Loader enabled
License Path no value
Obfuscation level 3

zip
Zip enabled
Extension Version $Id: php_zip.c 300470 2010-06-15 18:48:33Z pajoye $
Zip version 1.9.1
Libzip version 0.9.0

zlib
ZLib Support enabled
Stream Wrapper support compress.zlib://
Stream Filter support zlib.inflate, zlib.deflate
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Directive Local Value Master Value
zlib.output_compression Off Off
zlib.output_compression_level -1 -1
zlib.output_handler no value no value

Additional Modules
Module Name
sysvsem
sysvshm

Environment
Variable Value
PATH /usr/local/bin:/usr/bin:/bin
PHPRC /home/www/udo.vkf/conf/
PWD /home/www/udo.vkf/conf

PHP Variables
Variable Value
_REQUEST["language"] 0
_REQUEST["sid"] 0b5c7ee61a57c2a51b0eb21f809cb2a0
_REQUEST["sid_key"] oxid
_REQUEST["admin_sid"] 0cd929f8123205e29b2e2ca9a859c188
_REQUEST["oxidadminprofile"] [email protected]@10
_REQUEST["oxidadminlanguage"] de
_REQUEST["oxidadminhistory"] |admin_start|navigation|shop
_GET["cl"] vkfnewsletter
_GET["lang"] 0
_COOKIE["language"] 0
_COOKIE["sid"] 0b5c7ee61a57c2a51b0eb21f809cb2a0
_COOKIE["sid_key"] oxid
_COOKIE["admin_sid"] 0cd929f8123205e29b2e2ca9a859c188
_COOKIE["oxidadminprofile"] [email protected]@10
_COOKIE["oxidadminlanguage"] de
_COOKIE["oxidadminhistory"] |admin_start|navigation|shop
_SERVER["PATH"] /usr/local/bin:/usr/bin:/bin
_SERVER["PHPRC"] /home/www/udo.vkf/conf/
_SERVER["PWD"] /home/www/udo.vkf/conf
_SERVER["FCGI_ROLE"] RESPONDER
_SERVER["REDIRECT_STATUS"] 200
_SERVER["HTTP_HOST"] www.domain.de.oxudo.domain.net
_SERVER["HTTP_USER_AGENT"] Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:16.0) Gecko/20100101 Firefox/16.0 FirePHP/0.7.1
_SERVER["HTTP_ACCEPT"] text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
_SERVER["HTTP_ACCEPT_LANGUAGE"] de-DE,de;q=0.9,en-US;q=0.8,en;q=0.7,de-Sie;q=0.6,en-gb;q=0.5,ru-RU;q=0.5,ru;q=0.4,nl-NL;q=0.3,nl;q=0.2,de-formal;q=0.1
_SERVER["HTTP_ACCEPT_ENCODING"] gzip, deflate
_SERVER["HTTP_CONNECTION"] close
_SERVER["HTTP_COOKIE"] language=0; sid=0b5c7ee61a57c2a51b0eb21f809cb2a0; sid_key=oxid; admin_sid=0cd929f8123205e29b2e2ca9a859c188; oxidadminprofile=0%40Standard%4010; oxidadminlanguage=de; oxidadminhistory=%7Cadmin_start%7Cnavigation%7Cshop
_SERVER["HTTP_X_INSIGHT"] activate
_SERVER["SERVER_SIGNATURE"] <address>Apache/2.2.22 (Debian) Server at www.domain.de.oxudo.domain.net Port 80</address>
_SERVER["SERVER_SOFTWARE"] Apache/2.2.22 (Debian)
_SERVER["SERVER_NAME"] www.domain.de.oxudo.domain.net
_SERVER["SERVER_ADDR"] 10.0.0.92
_SERVER["SERVER_PORT"] 80
_SERVER["REMOTE_ADDR"] 10.2.0.24
_SERVER["DOCUMENT_ROOT"] /home/www/udo.vkf/production/htdocs
_SERVER["SERVER_ADMIN"] [email protected]
_SERVER["SCRIPT_FILENAME"] /home/www/udo.vkf/production/htdocs/oxseo.php
_SERVER["REMOTE_PORT"] 55056
_SERVER["REDIRECT_URL"] /newsletter/
_SERVER["GATEWAY_INTERFACE"] CGI/1.1
_SERVER["SERVER_PROTOCOL"] HTTP/1.1
_SERVER["REQUEST_METHOD"] GET
_SERVER["QUERY_STRING"] no value
_SERVER["REQUEST_URI"] /newsletter/
_SERVER["SCRIPT_NAME"] /oxseo.php
_SERVER["PHP_SELF"] /oxseo.php
_SERVER["REQUEST_TIME"] 1354720954
_SERVER["argv"]

Array
(
)

_SERVER["argc"] 0
_ENV["PATH"] /usr/local/bin:/usr/bin:/bin
_ENV["PHPRC"] /home/www/udo.vkf/conf/
_ENV["PWD"] /home/www/udo.vkf/conf
_ENV["FCGI_ROLE"] RESPONDER
_ENV["REDIRECT_STATUS"] 200
_ENV["HTTP_HOST"] www.domain.de.oxudo.domain.net
_ENV["HTTP_USER_AGENT"] Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:16.0) Gecko/20100101 Firefox/16.0 FirePHP/0.7.1
_ENV["HTTP_ACCEPT"] text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
_ENV["HTTP_ACCEPT_LANGUAGE"] de-DE,de;q=0.9,en-US;q=0.8,en;q=0.7,de-Sie;q=0.6,en-gb;q=0.5,ru-RU;q=0.5,ru;q=0.4,nl-NL;q=0.3,nl;q=0.2,de-formal;q=0.1
_ENV["HTTP_ACCEPT_ENCODING"] gzip, deflate
_ENV["HTTP_CONNECTION"] close
_ENV["HTTP_COOKIE"] language=0; sid=0b5c7ee61a57c2a51b0eb21f809cb2a0; sid_key=oxid; admin_sid=0cd929f8123205e29b2e2ca9a859c188; oxidadminprofile=0%40Standard%4010; oxidadminlanguage=de; oxidadminhistory=%7Cadmin_start%7Cnavigation%7Cshop
_ENV["HTTP_X_INSIGHT"] activate
_ENV["SERVER_SIGNATURE"] <address>Apache/2.2.22 (Debian) Server at www.domain.de.oxudo.domain.net Port 80</address>
_ENV["SERVER_SOFTWARE"] Apache/2.2.22 (Debian)
_ENV["SERVER_NAME"] www.domain.de.oxudo.domain.net
_ENV["SERVER_ADDR"] 10.0.0.92
_ENV["SERVER_PORT"] 80
_ENV["REMOTE_ADDR"] 10.2.0.24
_ENV["DOCUMENT_ROOT"] /home/www/udo.vkf/production/htdocs
_ENV["SERVER_ADMIN"] [email protected]
_ENV["SCRIPT_FILENAME"] /home/www/udo.vkf/production/htdocs/oxseo.php
_ENV["REMOTE_PORT"] 55056
_ENV["REDIRECT_URL"] /newsletter/
_ENV["GATEWAY_INTERFACE"] CGI/1.1
_ENV["SERVER_PROTOCOL"] HTTP/1.1
_ENV["REQUEST_METHOD"] GET
_ENV["QUERY_STRING"] no value
_ENV["REQUEST_URI"] /newsletter/
_ENV["SCRIPT_NAME"] /oxseo.php
TagsNo tags attached.
ThemeBoth
BrowserAll
PHP Version5.3
Database Version5.5

Activities

jurate.baseviciene

2012-12-11 08:56

reporter   ~0008085

Reminder sent to: Udo

Hi,

Thanks a lot for submitting this issue, but unfortunately we can not reproduce this issue. Maybe you could send us more details about it,Could you please give us eShop config.inc.php file? What is you caching configuration?

Best regards,

Udo

2012-12-11 09:28

reporter   ~0008086

Hi,

I have a short screencast of the behavior but I don´t want to publish it public. Can I send you private downloadlink?

Our config.inc.php looks like this:
<?php
/**
 * This Software is the property of OXID eSales and is protected
 * by copyright law - it is NOT Freeware.
 *
 * Any unauthorized use of this software without a valid license key
 * is a violation of the license agreement and will be prosecuted by
 * civil and criminal law.
 *
 * @link http://www.oxid-esales.com
 * @package main
 * @copyright (C) OXID eSales AG 2003-2012
 * @version OXID eShop EE
 */

    /** @name database information */
    $this->dbType = 'mysql';
    $this->dbHost = 'localhost'; // database host name
    $this->dbName = 'asdf'; // database name
    $this->dbUser = 'asdf'; // database user name
    $this->dbPwd = 'asdf'; // database user password
    $this->sShopURL = '<sShopURL_ee>'; // eShop base url, required
    $this->sSSLShopURL = null; // eShop SSL url, optional
    $this->sAdminSSLURL = null; // eShop Admin SSL url, optional
    $this->sShopDir = '<sShopDir_ee>';
    $this->sCompileDir = '<sCompileDir_ee>';

    // UTF-8 mode in shop 0 - off, 1 - on
    $this->iUtfMode = '<iUtfMode>';

    // File type whitelist for file upload
    $this->aAllowedUploadTypes = array('jpg', 'gif', 'png', 'pdf', 'mp3', 'avi', 'mpg', 'mpeg', 'doc', 'xls', 'ppt');

    // timezone information
    date_default_timezone_set('Europe/Berlin');

    // Search engine friendly URL processor
    // After changing this value, you should rename oxid.php file as well
    // Always leave .php extension here unless you know what you are doing
    $this->sOXIDPHP = "oxid.php";

    // enable debug mode for template development or bugfixing
    // -1 = Logger Messages internal use only
    // 0 = off
    // 1 = smarty
    // 2 = SQL
    // 3 = SQL + smarty
    // 4 = SQL + smarty + shoptemplate data
    // 5 = Delivery Cost calculation info
    // 6 = SMTP Debug Messages
    // 7 = oxDbDebug SQL parser
    // 8 = display smarty template names (requires /tmp cleanup)
    $this->iDebug = 0;

    // Log all modifications performed in Admin
    $this->blLogChangesInAdmin = false;

    // Force admin email
    $this->sAdminEmail = '';

    // in case session must be started on first user page visit (not only on
    // session required action) set this option value 1
    $this->blForceSessionStart = false;

    // Use browser cookies to store session id (no sid parameter in URL)
    $this->blSessionUseCookies = true;

    // The domain that the cookie is available: array( _SHOP_ID_ => _DOMAIN_ );
    // check setcookie() documentation for more details @php.net
    $this->aCookieDomains = null;

    // The path on the server in which the cookie will be available on: array( _SHOP_ID_ => _PATH_ );
    // check setcookie() documentation for more details @php.net
    $this->aCookiePaths = null;

    // uncomment the following line if you want to leave euro sign unchanged in output
    // by default is set to convert euro sign symbol to html entity
    // $this->blSkipEuroReplace = true;

        //Time limit in ms to be notified about slow queries
        $this->iDebugSlowQueryTime = 20;

        // enables Rights and Roles engine
        // 0 - off,
        // 1 - only in admin,
        // 2 - only in shop,
        // 3 - both
        $this->blUseRightsRoles = 3;


        //define oxarticles fields which could be edited individually in subshops
        //do not forget to add these fields to oxfield2shop table
        //note the field names are case sensitive here
        $this->aMultishopArticleFields = array("OXPRICE", "OXPRICEA", "OXPRICEB", "OXPRICEC", "OXUPDATEPRICE", "OXUPDATEPRICEA", "OXUPDATEPRICEB", "OXUPDATEPRICEC", "OXUPDATEPRICETIME");


        //Show "Update Views" button in admin
        $this->blShowUpdateViews = true;

        // If default 30 seconds is not enougth
        // @set_time_limit(3000);

    // List of all Search-Engine Robots
    $this->aRobots = array(
                        'googlebot',
                        'ultraseek',
                        'crawl',
                        'spider',
                        'fireball',
                        'robot',
                        'slurp',
                        'fast',
                        'altavista',
                        'teoma',
                        'msnbot',
                        'bingbot',
                        'yandex',
                        'gigabot',
                        'scrubby'
                        );

    // Deactivate Static URL's for these Robots
    $this->aRobotsExcept = array();

    // IP addresses for which session/cookie id match and user agent change checks are off
    $this->aTrustedIPs = array();

    /**
     * Works only if basket reservations feature is enabled in admin.
     *
     * The number specifies how many expired basket reservations are
     * cleaned per one request (to the eShop).
     * Cleaning a reservation basically means returning the reserved
     * stock to the articles.
     *
     * Keeping this number too low may cause article stock being returned too
     * slowly, while too high value may have spiking impact on the performance.
     */
    $this->iBasketReservationCleanPerRequest = 200;

    // Trusted shops buyer protection wsdl url
    $this->sTsProtectionUrl = "https://protection.trustedshops.com/ts/protectionservices/ApplicationRequestService?wsdl";
    // This is only needed for testing during integration
    $this->sTsTestProtectionUrl = "https://protection-qa.trustedshops.com/ts/protectionservices/ApplicationRequestService?wsdl";

    // Trusted Shops Ratings login info
    // The public username and password are provided in TrustedShops documentation and helps to identify the functionality provided by OXID eShop
    // Do not change this information unless instructed otherwise
    $this->sTsUser = "oxid_esales";
    $this->sTsPass = "V1AoGEXm";

    // Trusted Shops Ratings configuration array
    $this->aTsConfig = array( "blTestMode" => false, // set TRUE to enable testing mode
                              "sTsUrl" => "https://www.trustedshops.com", // Trusted Shops Rating main url
                              "sTsTestUrl" => "https://qa.trustedshops.com", // Trusted Shops Rating test url
                              "sTsWidgetUri" => array( "bewertung/widget/widgets/%s.gif" ), // rating widget url
                              "sTsInfoUri" => array( "de" => "bewertung/info_%s.html", // DE rating info url
                                                       "en" => "buyerrating/info_%s.html" // EN rating info url
                                                     ),
                              "sTsRatingUri" => array( "de" => "bewertung/bewerten_%s.html", // DE rating url
                                                       "en" => "buyerrating/rate_%s.html" // EN rating url
                                                     )
                             );
    // Trusted Shops Ratings service wsdl
    $this->sTsServiceWsdl = "https://www.trustedshops.de/ts/services/TsRating?wsdl";

    // Trusted Shops Ratings test service wsdl
    $this->sTsServiceTestWsdl = "https://qa.trustedshops.de/ts/services/TsRating?wsdl";

    /**
     * should template blocks be highlighted in frontend ?
     * this is mainly intended for module writers in non productive environment
     */
    $this->blDebugTemplateBlocks = false;

    /**
     * should requests, coming via stdurl and not redirected to seo url be logged to seologs db table?
     * note: only active if in productive mode, as the eShop in non productive more will always log such urls
     */
    $this->blSeoLogging = false;

    /**
     * To override oxubase::_aUserComponentNames use this array option:
     * array keys are component(class) names and array values defines if component is cacheable (true/false)
     * e.g. array("user_class" => false);
     */
    $this->aUserComponentNames = null;

    /**
     * Default database conection character set
     */
    $this->sDefaultDatabaseConnection = '';

    /**
     * Additional multi language tables
     */
    $this->aMultiLangTables = null;

    /**
     * Instructs shop that price update is perfomed by cron (time based job sheduler)
     */
    $this->blUseCron = false;


    /**
     * Database master-slave configuration:
     * aSlaveHosts - array of slave hosts: array('localhost', '10.2.3.12')
     * iMasterSlaveBalance - balance between master and slaves from 0 to 100; 0 - all select queries on slaves, 100 - all on master;
     * To turn on balance between Master and Slave, Mater IP or host must be added to aSlaveHost array.
     */
    $this->aSlaveHosts = null;
    $this->iMasterSlaveBalance = 0;



    //include custom configuraiton file cust_config.inc.php
    if ( is_readable(dirname(__FILE__) . "/cust_config.inc.php" ) ) {
        require_once (dirname(__FILE__) . "/cust_config.inc.php");
    }


cust_config.inc.php:
    
    $this->sShopURL = 'http://www.domain.de.oxudo.domain.net/';
    $this->sShopDir = '/home/www/udo.vkf/production/htdocs/';
    $this->sCompileDir = '/home/www/udo.vkf/production/htdocs/tmp/';
    $this->iDebug = 1;

Let me know, if you need more information.

jurate.baseviciene

2012-12-11 10:02

reporter   ~0008087

Reminder sent to: Udo

Could you sent for us screenshot from Master Settings->Core Settings->Caching all caching options? We would like to see what is you caching configuration?

Udo

2012-12-11 10:51

reporter  

cache-setting.png (55,746 bytes)
cache-setting.png (55,746 bytes)

Udo

2012-12-11 10:53

reporter   ~0008089

Sure! Ive added it as attachment.

jurate.baseviciene

2012-12-11 15:52

reporter   ~0008101

Sorry for the inconvenience.
Unfortunately it comes that it is not shop problem from first perspective.
So you can contact support team ( http://www.oxid-esales.com/en/support-services/support-request.html ), they will help to investigate deeper that issue with configuration.
Send them all the information you can.