View Issue Details

IDProjectCategoryView StatusLast Update
0003517OXID eShop (all versions)1.01. Products (product, categories, manufacturer, promotions etc.)public2012-12-07 14:28
ReporterBob Byte 
PriorityhighSeverityminorReproducibilityalways
Status resolvedResolutionfixed 
Product Version4.5.6 revision 40808 
Target VersionFixed in Version4.6.0_beta3 
Summary0003517: Product without variant can't be bought
DescriptionIf a arcticle has some variants ( for example: Size s - xxxl ) and you want that the customer have to select a variant as a must-have the article can't be bought when in the backend "settings -->system --> variants --> variants - father can be bought" is unhooked.

When it is unhooked you can't buy a article with variants, you also get no message. The user is confused, what he made wrong... there must be a pop-up or something like " Please select a size/color/taste etc".
Steps To ReproduceBackend: settings - system - variants - uncheck variants father can be bought.

frontend: try to buy a article with variants... you can't an you get no message whats wrong....
TagsProducts
ThemeBoth
BrowserAll
PHP Versionany
Database Versionany

Activities

dainius.bigelis

2012-01-23 17:20

reporter   ~0005631

Reminder sent to: Bob Byte

Hi,

Just want to be sure that we are talking about the same place - please check the screenshots what I attached to this entry (with the List view and Details page view). There is such case as you described - when Parent-product is not buyable, and user cannot add anything to basket, until he selects the Values of options (size, color, etc.). But in the titles of each drop-down field there is messag written "Please choose".
So question - do you see the same behavior as in screenshots? Or you think these messages are not enough to make it clear for user?

Best regards,

dainius.bigelis

2012-01-23 17:21

reporter  

please_choose_variant.png (68,262 bytes)
please_choose_variant.png (68,262 bytes)

dainius.bigelis

2012-01-23 17:21

reporter  

Bob Byte

2012-01-24 10:57

reporter   ~0005638

Hello dainius,

yes i see the same behaviour but I think that it would be much better that you show a message in red what is missing. customer don't see their fault always immediatly.

A message like "Sorry, you forgot to select a size/color " would be much better, the customer knows what he made wrong and would go further on.

best regards

dainius.bigelis

2012-02-07 14:45

reporter   ~0005685

Last edited: 2012-02-07 14:46

View 2 revisions

So decision from us is to implement additional warning in this page, only in case:
1. when Parent-product is not buyable, AND
2. There are no options selected from drop-down lists.

The example (screenshot choose_variants.jpg) how the message should be displayed, is attached to this entry.

dainius.bigelis

2012-02-07 14:45

reporter  

choose_variants.jpg (32,159 bytes)
choose_variants.jpg (32,159 bytes)