0001874: Online Help is not found when Admin language ID is not 0 or 1 - OXID eShop bugtrack

ID	Project	Category	View Status	Date Submitted	Last Update

0001874	OXID eShop (all versions)	2. ----- eShop backend (admin) -----	public	2010-06-02 17:54	2010-09-07 14:47

Reporter	dominiks	Assigned To
Priority	high	Severity	minor	Reproducibility	always
Status	resolved	Resolution	fixed
Product Version	4.3.2 revision 27884
Fixed in Version	4.4.3 revision 30016

Summary	0001874: Online Help is not found when Admin language ID is not 0 or 1
Description	Administer products -> Categories -> Start Help -> Not Found The requested URL /PE/4.3.2/5/admin/category_main.html was not found on this server. This problem occurs, when user loged in to Admin area with selected language, which ID is other than 0 or 1. Currently on OXID eSales sites there is Help content placed only in German (lang ID=0) or English (lang ID=1) languages. Means when clicked on the Help link with language ID 5, it requests the Help content in non-existing language form server and gets "Page Not Found". Please fix it to make such behavior: - if user loged in to Admin with German or English language: form proper urls to Help with according language (with lang ID 0 or 1). Btw checking should be done by abbreviation, because if language was deleted and then created again - it gets different ID (means English may have ID other than 1). - if user loged in to Admin with other language than DE or EN - form such links to Help, that user would be directed to English Help page (replace language ID with 1).
Tags	No tags attached.
Attached Files	start-help-404.png (95,896 bytes) start-help-404.png (95,896 bytes)

Theme
Browser	All
PHP Version	any
Database Version	any

dominiks 2010-06-02 20:10 reporter ~0003129	Help is broken for other admin pages as well.

dominiks 2010-06-03 21:11 reporter ~0003141	I keep selecting English language (always) when logging into the admin area, but "Start Help" links are still generated using wrong language ID (5). See attached screenshot start-help-404.png.

dainius.bigelis 2010-06-07 15:12 reporter ~0003147	Reminder sent to: dominiks Can you please check what language ID is set for English language in your shop? (Master Settings -> Languages -> Select "English" -> field "Language ID"). If you have inserted some other languages before, and English goes just after those - it's possible, that it got the id=5. Of course, if this is the case - this place still should be improved. But at least we will know the reason. Best regards,

dominiks 2010-06-09 12:12 reporter ~0003160	There is no English language in "Master settings" -> "Languages" list. There are 2 languages only: sk - Slovak - ID 3 (active) de - Deutch - ID 0 (not active) I'm using English language only when working in admin backend.

dainius.bigelis 2010-06-09 16:05 reporter ~0003164	This happened because: you inserted some new languages after DE and EN, so those got IDs 2, 3, and 4. Then you deleted the English language from Admin -> Languages. After this step - English language is gone only from eShop frontend, but still available for use in Admin area... which is basically a bug. Thus - when you login to Admin with "non existing" language, it gets wrong ID (=5 in your case). So the Help is not found then. Bug should be fixed - to direct user to EN language help in case of "non existing" language is requested.

dainius.bigelis 2010-06-09 17:34 reporter ~0003165	Basically - we discussed internaly and prepared global concept for preventing such situations and even bigger problems with languages in admin. See the description of bug and related bugs about following changes.