View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0007980 | module PayPal Checkout | module PayPal checkout - sub | public | 2026-07-21 15:06 | 2026-07-30 13:18 |
| Reporter | QA | Assigned To | |||
| Priority | high | Severity | minor | Reproducibility | sometimes |
| Status | resolved | Resolution | fixed | ||
| Product Version | 2.9.1 / 3.8.1 | ||||
| Fixed in Version | 2.9.2 / 3.8.2 | ||||
| Summary | 0007980: Many cancelled orders with the current paypal checkout module version | ||||
| Description | We frequently encounter situations where customers are unable to complete their orders, which are then automatically cancelled by the PayPal checkout module. According to customers, after BS4 the browser ‘hangs’ for a very long time and nothing happens, until the customers eventually cancel the process themselves. It is striking that customers really do try several times and fail repeatedly, and presumably wait a very long time for a response from the browser during the subsequent steps. This happens regardless of whether they use the standard ‘PayPal’ option or the ‘Credit Card’ option, which also runs via PayPal Checkout. | ||||
| Steps To Reproduce | always occurs sporadically | ||||
| Additional Information | QA -ES - | ||||
| Tags | No tags attached. | ||||
