View Issue Details

IDProjectCategoryView StatusLast Update
0002227OXID eShop (all versions)1. ----- eShop frontend -----public2012-12-10 14:38
ReporterTokyoj Assigned To 
PriorityurgentSeveritymajorReproducibilityalways
Status resolvedResolutionno change required 
PlatformWindows : all browsersOSXP  
Product Version4.4.4 revision 30554 
Summary0002227: Doublebyte Characters do not display in all fields (for both Shoppers and Admin)
DescriptionThe issue involves all fields for both Users and Admin, including Admin's creation of New Products and New Users. I stopped testing the other areas because the problem seems systemic.
 
Entering doublebyte characters into all fields, as a normal shopper or Admin would do is fine. However upon browser fresh or 'SAVE', or proceeding to the next step the characters revert to their #&12452 #&12505 #&1251&# format.

Interestingly, by going 'BACK' one screen in the browser the characters display properly.

When Shopper forms are submitted such as new accounts, purchases, newsletter registration, etc...in Admin->Users/Products, etc...the characters display as #&12452 #&12505 #&1251&#.
Steps To Reproduce1. Enter some Japanese or whatever doublebyte text (copy/paste text from some site). Even if you can't read the language you'll know this
#&12452 #&12505 #&1251&#
is not a sentence.
Additional InformationChecked Systems Health: all fine

I run an English OS and have 15+ yrs experience using doublebyte characters on my PC. It's not a local issue.

Please NOTE, this is the only issue preventing the launching of my site which is set to go live Jan. 1st.
TagsNo tags attached.
Attached Files
screenshot.Png (41,917 bytes)   
screenshot.Png (41,917 bytes)   
screenshot2.Png (24,327 bytes)   
screenshot2.Png (24,327 bytes)   
Theme
BrowserAll
PHP Version5.2.0
Database Version5.0.67

Activities

Tokyoj

2010-12-01 02:48

reporter   ~0003768

Just checked...the email generated for new accounts, and purchases also displays the characters as:
12488; &12486;#12473;&#12444

dainius.bigelis

2010-12-08 13:54

reporter   ~0003783

Reminder sent to: Tokyoj

Hi,

I think the issue occurs because you have installed OXID eShop not as UTF8. During installation there is a special option in the 4th setup step "Use UTF-8 character encoding". Please choose this one during setup and the doublebyt characters will be displayed correctly in the eShop.
Please see attached screenshots with some copy-paste Japanese text in the Product name and First Name of user - these are displayed correctly.
So the entry is closed. If you still experience some problems because that issue in UTF8 shop - please Reopen this entry with the details.

Thank you.